Welcome to Makü. These Terms & Conditions govern the use of our website and the purchase of our products. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully.

1. General Information

• This website is operated by Makü. Throughout the site, “we,” “us,” and “our” refer to Makü.

• By using our services, you represent that you are at least 18 years old or have parental consent to make purchases.

2. Products & Availability

• We strive to display accurate product descriptions, images, and prices. However, slight variations may occur.

• Availability of products may change without prior notice. If a product is unavailable after purchase, we will notify you and issue a refund.

3. Orders & Payments

• All orders are subject to acceptance and confirmation by Makü.

• Prices are shown in the applicable currency and may exclude shipping costs, duties, or taxes depending on your location.

• Payments are processed securely through third-party providers. Makü does not store complete credit/debit card information.

4. Shipping & Delivery

• We ship nationally (Colombia) and internationally (United States, Europe, South America).

• Delivery times may vary depending on the destination, customs procedures, and external factors beyond our control.

• Customers are responsible for providing accurate shipping details. Makü is not responsible for lost or delayed orders due to incorrect information.

5. Returns & Refunds

• Returns and refunds are governed by our Return & Refund Policy, available on our website.

• Customers must follow the established procedure for return requests.

6. Intellectual Property

• All content on the Makü website, including logos, images, text, and designs, is the property of Makü or its licensors.

• You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

7. Limitation of Liability

• Makü is not responsible for damages, losses, or delays caused by misuse of products, third-party services (such as shipping carriers), or events outside our control (force majeure).

• To the maximum extent permitted by law, our liability is limited to the value of the product purchased.

8. Privacy

• The use of personal information is governed by our Privacy Policy, available on our website.

9. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of Colombia, without prejudice to mandatory consumer protection laws in the customer’s country of residence.

• Any disputes will be resolved before the competent courts of Bogotá, Colombia.

10. Changes to Terms & Conditions

• We may update or modify these Terms & Conditions at any time. Updates will be posted on this page with an updated “last revised” date.

• Continued use of the site after changes indicates acceptance of the new terms.

11. Contact

For questions about these Terms & Conditions, you can reach us at:

hello@maküorigen.com